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MPC: an avalanche of patient complaints last year

MedExpress Team

Medexpress

Published Sept. 15, 2022 08:25

MPC: an avalanche of patient complaints last year - Header image
In 2021, the Office of the Patient Ombudsman was literally inundated with an avalanche of reports and complaints from patients - nearly 164,000 were received, the most since 2009, i.e. since the establishment of an institution that safeguards patient rights. Grounds? First of all, a pandemic, but also - growing awareness of patients and their relatives about their rights.

On Wednesday, the Health Committee listened to the information from the Ombudsman for Patients' Rights about the activities in 2021 and - after discussions - adopted his report.

Bartłomiej Chmielowiec emphasized that still many violations of patients' rights are not registered or reported in any way. Moreover, it must be assumed that in many cases patients or their relatives may not even be aware that the patient's rights are being violated. On the other hand, the MPC emphasized that patients' awareness of their rights was growing - one of the consequences of which is also the growing number of applications and complaints addressed to the MPC Office. Patients are less and less passive recipients of services, they have growing...

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