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Customers and employees of one pharmacy chain recorded at the windows. The RPO is looking into the matter

MedExpress Team

medexpress.pl

Published Nov. 2, 2023 11:21

Customers and employees of one pharmacy chain recorded at the windows. The RPO is looking into the matter - Header image
In one of the largest pharmacy chains, cameras and microphones were supposed to record conversations between employees, including with customers at the windows - employees were supposed to sign consents to this; customers were not warned about this. Ombudsman Marcin Wiącek is appealing to the president of the Supreme Pharmacy Council, Elzbieta Piotrowska-Rutkowska, on the matter.  

Pharmacy and medicine-related portals have reported numerous complaints from pharmacists and pharmacy technicians, former or current employees of one of Poland's largest pharmacy chains. They claim that in addition to video surveillance, microphones have been installed in the chain's pharmacies. These are to record both employees and customers at each window. According to the information provided, patients were not informed that their visits to the pharmacies were being recorded.

One former employee recounted that when she signed her employment contract, she was also given two consents to sign: for video recording and audio recording. However, s...

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