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The patient has the right to file a complaint with the National Health Service. When and how?

MedExpress Team

Piotr Wójcik

Published March 8, 2024 09:44

The patient has the right to file a complaint with the National Health Service. When and how? - Header image
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Lack of telephone contact with a medical facility, inability to make a same-day appointment or refusal to sign up with a doctor. - These are the most common complaints we receive," informs Agnieszka Białas-Sitarska, spokesperson for the Świętokrzyskie Branch of the NFZ in Kielce.

- We are pleased to see that the number of complaints is decreasing from year to year. However, we still receive signals about irregularities in medical facilities," says Agnieszka Białas-Sitarska, and reminds us in what situations a patient has the right to complain to the NFZ.

It can do so if:

  • H...

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